All business deals and workplace operations involve communicating with another person. Technology might have allowed for dialogues to take place in an online environment, but personal contact is still the name of the game. Knowing how to effectively communicate a message involves different aspects. One of them is understanding body language.
 |
| Image Source: prevention.com |
While a subtle art, body language can be easily read – as long as one remains observant to small movements. Some of the more obvious gestures are explained below.
Crossing of arms and legs: This is a defensive position and signals that the person is not interested in the conversation or wants to change the topic. This is usually the stance employees take when they are being criticized. Leaders should watch out for this and adapt their communication strategy to encourage relaxed dialogue.
Eye contact: Stable and constant eye contact is a good sign. This means the employee is being honest and is interested in what is being talked about. During one-on-one sessions, maintaining good eye contact signifies sincerity. If an employee is avoiding such contact, it could mean that he or she is uncomfortable with the situation. Take note that intense staring is also not good; it could signify a subconscious need for intimidation.
Twitching and other nervous gestures: Talking about business deals is a stressful situation, especially if it involves a lot of money. To gauge sincerity, nervous behaviors such as twitching, biting nails, constant movement, or rapid blinking could be taken as signs. There could be other reasons for the nervousness, but these show that the person is not relaxed.
 |
| Image Source: relationshipscoach.co.uk |
Learning these body language signals can determine the flow of business relations, and subsequently, success. These are cues that can lead to better communication.
Education is the passion of Patrick Dwyer of Merrill Lynch. He firmly believes it is the way to achieve business success.Learn more when you subscribe to this blog.
These are very helpful!
ReplyDeleteBe observant with the gestures.
ReplyDeleteJust know the basic body language signals.
ReplyDeleteNon-verbal is another form of communication.
ReplyDeleteWill share these to my colleagues.
ReplyDeleteI don't have much idea about body language. Glad I have read this.
ReplyDeleteWe should learn how to communicate effectively. It's a must!
ReplyDeleteWe should be aware of our body language. This may affect the client's impression to us.
ReplyDelete